A High Price Doesn’t Always Mean High Quality
Tuesday, September 4th, 2007
Make it work both ways
Do you feel safer driving a Volvo? More creative using an Apple laptop? The power of the brand makes you feel you are. But are you really safer or more creative for that matter? This works quite the same way with ITO brands such as Tatva, Wipro, you name it: you might feel like the smartest outsourcer, but are you? Or is that just the charm of the brand working on you?
Actually, buyers of outsourcing services largely define the quality of the outsourced product by the very nature of their organization. If they don’t run their processes ad hoc, have a robust outsourcing management & governance framework and strive for transparent, long-term partnership, they are able to get top quality services from even the smallest ITO vendor.
However, internal readiness alone doesn’t guarantee high quality of the delivered service.
If an organization has decided to outsource to a small ITO provider offshore, it must first assess how the vendor manages software quality. Whatever offshore partner you choose, we encourage you to look for a robust quality management framework on the vendor’s side.
